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Assessor's Department

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1. How do I appeal my assessment?

The Board of Assessors is responsible for hearing all initial property appeals. If you feel your home is a) over assessed or; b) disproportionately or unfairly assessed compared to other similar property assessments or; c) taxed incorrectly as a commercial rather than residential property or residential rather than commercial property, you must file an appeal with the Board of Assessors on an approved form. Appeals may be filed with the Board of Assessors after the third quarter tax bill is issued. The third quarter bill is typically issued the last week of December. All appeals must be received by the Assessors on or before the first business day in February. The Assessors will reply to your appeal within three months after the date you filed the appeal.

2. What if my appeal is denied?

The decision of the Board of Assessors may be appealed by filing an appeal with the Appellate Tax Board in Boston. Your appeal must be filed within three months of the Board of Assessors decision. Please note that the Board of Assessors’ notice of decision contains the decision date. This is the key date, not the date you may have received the notice or when the notice was mailed. Contact the Appellate Tax Board in Boston for further information regarding filing requirements.

3. Am I eligible for property tax relief of some sort?

The Board of Assessors annually approves over $175,000 in property tax relief. Relief may be granted because of age, marital status, physical infirmity, or veterans status. Exemptions typically have conditions that must be met. Please contact the Board of Assessors for specific information. All information we request from you is kept in the strictest confidence and is not available to the public. One additional program to pursue is the Town’s program that allows senior citizens to provide a service to the Town in return for a $1000 tax credit. Contact the Department of Elder Services for more information on the program.

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Building Division

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1. What are the zoning setbacks for a pool (above ground pool, shed, etc.)? Do I need a fence around the pool?

The Town of Andover has several districts with different set back requirements. In addition the Zoning By-Law has special requirements concerning recreational structures in section 4.2.4. You will need a plot plan and speak with a Building Inspector to determine what the setback requirements are. The Inspectors are available Monday through Friday from 8 to 10 a.m. You need to check with the Conservation Division regarding wetland setbacks and with the Health Division regarding sanitary code requirements. A self-closing and self-latching fence is required for a pool as soon as the pool can hold water.

2. Do I need a permit for a fence? What requirements apply?

If the fence is over seven feet in height, a building permit is required. There is no requirement regarding which way the fence faces. The State Building Code, 780 CMR regulates the height of the fence. Fence can be installed close to the property line, as long as no part of it extends over a neighbor’s property.

3. What is a plot plan? Where can I get a plot plan? Where is the Registry of Deeds?

A plot plan is a plan of the survey done of the property which shows the location of the principal structure(s) and accessory structures. The survey is prepared by a State licensed land surveyor. The Essex North Registry of Deeds is located at:

354 Merrimack Street, 3rd Floor
Suite 304
Lawrence, MA 01843.

4. If my property is listed in the Ballardvale Historic District or on the Mass Historic Register, how does that affect my Building Permit application?

If the property is located in the Historic District, the Historic District Commission must review the proposed work.

5. Can you tell me if this lot is "buildable"? What is a “hundred-percent-upland” rule?

A Building Inspector will have to review a Certified Plot Plan to determine if the lot is "buildable." You shall also check with the Conservation Division regarding wetland setbacks and with the Health Division regarding septic system or sewer connection design. Building Inspector will also check that the lot area consists of 100% of contiguous upland. The minimum lot area cannot include any wetlands or natural slopes in excess of 25% over a horizontal distance of 30 feet, as measured perpendicular to the contour on a lot intended for building purposes. The Inspectors are available Monday through Friday from 8 to 10 a.m.

6. Can I do my own electrical work as the homeowner?

It is required that a Massachusetts Licensed Electrician applies for electrical permits and performs all the work.

7. Do I need to get a permit for small jobs?

Yes. Permits are required for all wiring jobs. The Electrical Inspector is available between 8 and 10 a.m, Monday through Friday.

8. Do I need an electrical permit for an above-ground pool?

Yes. You will not be issued a Building Permit for a pool unless an electrical permit has been issued to a Massachusetts Licensed Electrician.

9. Why can’t I do plumbing and gas fitting work as the homeowner?

The State of Massachusetts requires a Massachusetts Licensed Plumber or Gas Fitter to apply for permits and to perform plumbing and gas fitting work.

10. Why do I need permits?

To protect public health and safety.

11. How to determine the maxium number of occupants?

In
response to multiple inquiries requesting determination of the maximum occupant
load the following is the Town of Andover’s policy in accordance with the
Massachusetts State Building Code 780 CMR and the Massachusetts Fire Prevention
Code 527 CMR. 

1.)  
Consult the number of “Maximum Occupants” listed on
your Certificate of Inspection which is required to be posted in a “conspicuous
place in close proximity to the main entrance.”

2.)    If your Certificate of Inspection is not current, complete a new “Certificate of Inspection Application” which may be found at www.andoverma.gov under the Building Divisions, Fees, Forms and Checklists. 

3.)    If you do not have a Certificate of Inspection and are one of the listed occupancies for which such is required per 780 CMR, Table 110 (copy below), you will need to complete the “Certificate of Inspection Application” found at www.andoverma.gov under the Building Divisions Fees, Forms and Checklists section, AND submit a current “Occupant Load Count and Egress Analysis” prepared and stamped by a Massachusetts Registered Architect for review by this office prior to an inspection taking place. Once an inspection has occurred this office will issue a current Certificate of Inspection for the occupant to post on the premises. 

12. What are the swimming pool barrier & enclosure requirements?

The following is for guidance only, no document could cover
all possible scenarios or situations. Please consult with the building division
should you have additional questions regarding pool barriers after reviewing
this document. 

The barrier provisions contained within the Massachusetts
State Building Code (780 CMR) apply to indoor and outdoor swimming pools and
hot tubs with water depths greater than 24”. This includes “portable” and “inflatable”
swimming pools. An approved safety cover for a hot tub would satisfy the
barrier requirement. Required pool barriers or fences must be at least 48” high
and constructed to prevent climbing by children. Access gates must be self-closing
and self-latching, swinging away from the pool with hardware arranged so that
the gate cannot be opened from the side opposite the pool. Below are some
illustrations of code compliant pool barriers. 

For above ground pools, the wall of the pool may serve as
the barrier, provided it meets the 48 inch height requirement and access to the
pool is via a “closable, lockable ladder” A removable ladder is NOT acceptable
unless it is closable and lockable. 

In addition to outside walls or fences as barriers any doors
from the dwelling (where the walls of the dwelling are used as a portion of the
pool enclosure) with direct access to the pool area must be equipped with audible
alarms. The alarm must be audible in all portions of the home and activated
when the door is opened. 

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Central Purchasing

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1. How can I become notified of when a IFB or RFP is posted?

In conjunction with Massachusetts General Law, The Town of Andover regularly advertises available solicitations in a local newspaper (Eagle Tribune), the Goods & Services Bulletin (http://www.sec.state.ma.us/sprpublicforms/search.aspx) and the Central Register (http://www.sec.state.ma.us/sprpublicforms/search.aspx). Also, electronic versions of all IFB’s and RFP’s are available to be viewed and downloaded on the Central Purchasing Office webpage located on the Town of Andover website, www.andoverma.gov. Hard copies are available at the Central Purchasing Office located on the top floor of the Town Office Building, 36 Bartlet Street, Andover, MA 01810. In addition, you can also sign up to receive automatic email notification for when an IFB/RFP becomes available by registering with the Department’s e-mail subscriber list at the following link: http://andoverma.gov/bids.

2. When can I pick up a bid/solicitation?

Our office hours are from 8:30 AM – 4:30 PM Monday through Friday. You can also view and download all IFB/RFP documents on the Central Purchasing Department webpage located at www.andoverma.gov.

3. How can I view current open bids?

Current information for bids (IFB’s), Request for Proposals (RFP’s), and Request for Qualifications (RFQ’s), including important dates such as pre-bid meetings and deadlines, may be viewed on the Central Purchasing Department webpage located at www.andoverma.gov. Interested parties must register in order to view online documents.

4. I have been involved in an accident that occurred on Town land or on/in Town property? How do I report this and file a claim to seek reimbursement for my loss?

The Purchasing/Insurance Office processes and administers all claims for property, casualty and professional liability. If you are seeking reimbursement for losses as a result of negligence by the Town, you will need to provide, in writing, as much information as possible about the event to the Purchasing/Insurance Office as soon as possible. Such information will include the date and approximate time of the accident, the names of all parties involved, the address of where it occurred, a description of the event, pictures of the damage, and what you are looking to be reimbursed for, etc. Please make sure to submit any receipts you may have. The Purchasing Office will process this information to the Town’s insurance carrier, MIIA, and a representative from their office will be in further contact with you.

5. How do I obtain a Vendor List for a particular bid?

Vendor lists may be obtained by emailing your request to the Purchasing Agent at theresa.peznola@andoverma.us

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CodeRED

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1. What is CodeRED?

The CodeRED Emergency Notification System is a fast communication service allowing the Town of Andover to notify citizens of an emergency situation. It enables the Town to provide mass notification quickly and easily. This service is free to all Andover residents and businesses located within our Town limits.

2. How will I benefit from this service?

This high-speed telephone system will allow the Town of Andover to contact participants to provide information about a situation, what action needs to be taken if any, and notification that the situation has been resolved.

3. What do I have to do to receive this benefit?

To receive CodeRED, you must register your home, cellular phone or business phone number in the CodeRED database.

CodeRED Registration Page

4. How does it work?

CodeRED delivers the message through a high-speed telephone calling system to a phone number on the CodeRED database. Town Employees will access CodeRED via a secure portal on the web. A ‘call area’ will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A prerecorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

5. What should I do if I receive a CodeRED message?

- Listen carefully.
- Follow instructions.
- Don’t hang up until you hear the whole message (the message will not be repeated).
- Do not call 9-1-1 unless instructed to do so (you will only tie up emergency lines).

6. What should I do if I don’t receive a message?

Your area of the community may not be affected. In this case, you won’t receive a call even if it’s only a block away.

7. Will the system work with cellular phones?

Yes, but your cellular phone number needs to be associated with your Town of Andover street address. We encourage you to register your cellular phone number.

8. What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential. This system will be used for emergency and non-emergency purposes. Some of the examples of types of incidents or events when the CodeRED system will be utilized:

- Utility outages
- Water main breaks
- Street closings
- Evacuation notices
- Missing persons
- Natural disasters including floods or fires
- Chemical spills
- Gas leaks
- Crime alerts
- Other information of importance to citizens

9. How do I register?

Individuals interested in registering will be required to add a telephone number into the CodeRED database. Information also required will be first and last name, physical street address (no P.O. boxes), city, state and Zip Code. An alternate phone number such as a cellular phone can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a street address in the Town of Andover.

For those who are hearing impaired, the sign up form offers a TDD only option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format.

Residents without internet access may come in and fill out a CodeRED registration form.

Register for CodeRED Online

10. What if I do not want to be on the CodeRED call list?

Individuals that prefer not to receive any CodeRED messages can be added to a "Do Not Call List." To remove your name and contact information from the system, please contact the Records Department at 978-475-0411, ext. 5054.

11. What if I have already signed up to receive notifications through Reverse 911?

If you were previously being call through our old Reverse 911 system, you will need to re-register with the new CodeRED system.

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Conservation Division

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1. How do I get in touch with the Conservation Commission to make my concerns known or ask questions?

Comments can be submitted in writing to the Conservation Commission at any time prior to the closing of the public hearing by emailing them to CONSERVATION@ANDOVERMA.GOV or mailed to the attention of the Conservation Commission at the Town Offices. Copies will be provided to the Conservation Commissioners, Conservation Staff and placed in the public file. As with all testimony, it is most helpful to raise concerns early in the permitting process.

2. Why didn't the Conservation Commission respond to my email or letter?

The Conservation Department is subject to the Massachusetts Open Meeting Law (M.G.L. c30A, sec.18-25). If members of the Conservation Commission respond to a communication outside of a public hearing, it could be a violation of the Open Meeting Law. All communications will be responded to appropriately in due course.

3. Where is the Conservation Division located and what are your hours?

First floor of the Town Offices, located at 36 Bartlet Street.
Hours are Monday through Friday 8:00am to 3:00pm.

4. What is the difference between a wetland and conservation land?

Conservation land is property owned by the Conservation Commission or under the care and custody of the Conservation Commission. Wetlands are areas where water covers the soil, or is present either at or near the surface of the soil all year or for varying periods of time during the year, including during the growing season.

5. When does the Conservation Commission meet and what are the filing deadlines?

The Conservation Commission meets the first and third Tuesdays of every month with a filing deadline of 2 weeks prior to the regularly scheduled meeting.   See the Conservation Commission page for the updated meeting dates and filing deadlines.  If you have any questions, please contact our office at (978)623-8630 or Conservation@andoverma.gov

6. When are the Conservation Meetings held?

Conservation Meetings are held on the first and third Tuesdays of every month. The meetings currently being held virtually via Webex with the Agenda posted prior to the meeting.  If any member of the public or abutter to a project wishes to participate in the virtual meetings, please email Conservation Staff at Conservation@andoverma.gov and include your name, the project address and your email address.  The recordings of the Conservation meetings are made available on the Town of Andover website after the meeting.

7. If I am requesting to do work in the 100-Foot Buffer Zone, how do I obtain a permit from Conservation?

For small projects located entirely or partially in the 100-foot wetlands buffer zone (but not within 200 feet of a perennially running stream or river) you may submit a Request for Determination of Applicability with a plan sketch or other description of the work to be done, showing any measures you plan to take to protect nearby wetlands from alteration. If the project is determined to have no wetland impact, you will be given permission to proceed as soon as a 10-day appeal period passes.

8. What type of form is used to apply for a conservation permit?

Andover Conservation Division in the Town Offices has paper copies of various DEP application forms. Our most common applications, such as Applications for Determinations of Applicability, Notice of Intent, Certificate of Compliance and Satisfactory Completion of Work Certificates can also be found on our webpage. 

 The Town uses the State DEP Forms. At the time you file, you should submit 9 copies of the application form including the “plan”, together with the appropriate legal ad fee made payable to the Town of Andover and payment of the By-Law fee, if applicable, all as stated on the Instruction Sheets.  If you are unsure which application to file for your project, please contact the Conservation Department.

Mass Department of Environmental Protection

9. I am looking at a house for sale. Can you tell me if there are any wetlands?

The Conservation Division has wetlands maps in their department that are available for your review. In addition we can research our files to see if we have had a previous filing which may have a more updated “Plot Plan” with Wetland Delineations.” Our office hours are Mon-Fri 8:00am-3:00pm, or you can contact our office at (978)623-8630 with any questions.

10. How can I obtain copies of DEP regulations and/or the Local Wetland By-Law?

Many, but not all, may be viewed and downloaded from the DEP’s Publications Page linked below. They also may be purchased from the Massachusetts State Bookstore, with branches at the State House in Boston (617-727-2834) and State House West in Springfield (413-784-1376). The Andover Local Wetlands Protection By-Law Regulations can be viewed online in the Town’s “Code of By-Laws,” Article XIV Wetlands Protection By-Law. The Conservation Division also has copies available. Mass DEP Publications Page

11. Is the permit issued by the Conservation Commission the same as a building permit?

No, they are two separate permits. Once you have received a permit from the Conservation Commission, you must apply for any other permits required.

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District Metering Areas

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1. What is a District Metering Area (DMA)?

It is defined as the area serviced by a particular set of storage tanks within town. The Water Department sometimes calls these “pressure” or "distribution" zones. The DMA’s take into account how water is distributed within town based on land elevation, system pressure, and water main capacities.

2. Why is my neighbor in a different DMA than me?

There are a few neighborhoods in Town where houses are serviced by a different water main generating from a different distribution zone. This is typically where the two border one another. A plan that shows the DMA’s is available on the Town’s website. DistrictMetering@andoverma.us

3. Will the new DMA Read/Bill Structure increase my water bill?

No, water bills are based on actual water use. The only change you will see is the timing of when you receive your water bill.

4. Why are you implementing this change?

The new billing sections are based on the three water supply areas of town. The change is a more efficient way to read water meters and bill for water usage.

5. When will I receive my water bill?

You will be billed on a quarterly basis. You can check the Town’s website for your location and your new meter read/billing cycle. You can also call (978) 623-8889 or send an email to DistrictMetering@andoverma.us with any questions.

6. Are water and sewer rates changing?

No, the tiered water rates approved by The Board of Selectmen on July 1, 2016 are not changing. The tiered rates will be “adjusted” to accommodate a quarterly billing cycle that has replaced the previous semi-annual billing cycle.

7. Will the Meter Reader have to come into my house?

No. As long as you have a remote meter, the only time someone will have to enter your house is for maintenance to the meter or equipment. This is a fairly uncommon occurrence. If your water meter has a wire attached to a gray-colored box in your home, it is a remote meter. The majority of water meters in town are “remote meters.”

8. How do I get a “Remote Meter”?

Please contact the Department of Municipal Services, Water Division at (978) 623-8860 to schedule an appointment.

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Dollars for Scholars

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1. What is Andover Dollars for Scholars?

Founded in 1996, Andover Dollars for Scholars is a community-based, volunteer-operated, scholarship foundation. Any Andover resident who has been accepted as a full-time student in an institution of higher education is eligible for consideration.

2. What are the criteria?

The criteria are as follows:

- Andover residency
- Acceptance in a post-secondary program of education
- Completed application
- Both need and merit are considered, with special emphasis on service to the Andover community

All applications are reviewed without names and other identifying information by the Andover Dollars for Scholars Scholarship Committee.

3. What is the benefit of Dollars for Scholarship?

Students who receive other local scholarships often find that their financial aid packages have been reduced by a percentage of the scholarship. Collegiate Partner institutions have agreed that Dollars for Scholars scholarships will be used to fill any unmet student need remaining after the institution's financial aid package has been calculated. Additionally, some of these institutions will match the Dollars for Scholars awards. Over 400 colleges, universities and other accredited institutions in the United States are Collegiate Partner schools.

4. What is the source of money for Dollars for Scholars scholarships?

Each Dollars for Scholars chapter raises scholarship money in a variety of ways. The Andover chapter uses:

- The tax check-off with property and excise tax bills
- Individual and corporate donations as memorials to loved ones or in honor of milestone events
- Bequests
- Various fund-raising activities

All Dollars for Scholars funds are professionally managed by the Treasurer of the Town of Andover.

5. Who directs Andover Dollars for Scholars?

A group of interested citizens constitutes the decision-making Board of Directors of Andover Dollars for Scholars. Any Andover resident, who shares the vision of encouraging and supporting fellow citizens in achieving their educational aspirations, may join.

6. Who selects award recipients?

The Andover Dollars for Scholars Scholarship Committee is a separate entity appointed by the Board of Selectmen. Its sole purpose is to select the recipients of scholarship funds raised by Andover Dollars for Scholars, as well as the recipients of scholarships from other participating organizations.

7. How do I apply?

Applications are accepted through the Dollars for Scholars Online Application Portal.

8. How do I donate to the Andover Dollars for Scholars Fund?

To make a tax-deductible donation, send check payable to:

Andover Dollars for Scholars

Post Office Box 5052

Andover, MA 01810

For more information, contact Marybeth Sullivan at mbsullivan@comcast.net. or visit the Donation Website

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Elder Services / Senior Center

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1. How can I learn more about the Senior Citizen Residential Property Tax Program?

“The Town of Andover’s “SCRPT” program provides seniors the opportunity to share their skills in service to the community and receive a tax abatement on their property taxes. This program is available to Andover residents who meet the following requirements: 

• Age 60+
• Applicants must be the assessed owner of the property on which the tax is abated. The property must be primary residence of the applicant.
• No income guidelines for first qualified owner. Second qualifying owner may earn exemption if they meet the need requirements.
• Current town/school employees are not eligible. This includes full time, part time, contract, substitute employees and/or those appointed to a board by the Town Manager.

Service Placements:

• Applicants must commit to designated hours of service within the specified time frame.
• Placements are coordinated by the SCRPT Program Coordinator. Placements are determined by matching applicant’s skills, interests and availability with job requests submitted.
• Once enrolled, program participants will track and submit hours worked to the SCRPT Program Coordinator.
• All time sheets must be signed by a town employee supervising the “SCRPT” worker, time sheets must be submitted on a regular basis to ensure accurate tracking. 

For more information or to enroll, contact the SCRPT Program Coordinator at the Center at 978-623-8320.”

2. Where can I get a list of programs and classes that you offer?

Information is posted on the bulletin board at the Senior Center and is listed in our bi-monthly newsletter, in the weekly columns in the Andover Townsman and Eagle Tribune newspapers as well as on the Senior Center Website, linked below. The monthly TV show, "There’s Something About Andover," lists special events for the month. It can be seen on Cable Channel 8, Monday, Wednesday and Friday at 7 p.m., and Tuesday, Thursday and Saturday at 9 a.m.

Senior Center Website

3. Do you provide transportation for seniors?

We provide non-emergency medical transportation to doctor’s offices and hospitals within Andover and surrounding communities as well as to the Greater Boston area. We also provide information about other transportation resources.

4. How do I find out about services to help an elderly family member? Can I obtain information even if they are not an Andover resident?

We provide information and support to both Andover residents and their families. The Outreach Coordinator can provide information on a variety of topics, including elderly housing, insurance questions, and eligibility criteria for services. Contact us at 978-623-8321.

5. Do you serve Meals on Wheels or lunches? How can I participate?

Lunch is available at the Senior Center, Monday through Friday, except for holidays. Anyone age 60+ and their spouse can participate by signing up at least 24 hours in advance. There is a suggested donation of $2 for a meal. Meals on Wheels are delivered to those individuals who are eligible and unable to access the nutrition program at the Senior Center. The Outreach Coordinator will schedule a visit to determine eligibility for the home delivered meals program.

6. I would like to volunteer. What can I do?

We have many volunteer opportunities including Friendly Visitors, Medical Transportation drivers, Intergenerational activities and assistance with a variety of programs and classes at the center, including computers, Senior Connections and in the kitchen.

“SCRPT,” the Senior Citizen Property Tax Work-off Program, provides eligible seniors the opportunity to participate in 100 hours of community service and receive an abatement on their real estate taxes.

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Elder Services / Senior Center Online Registration

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1. Why online registration?

You don’t have to travel to The Center just to register for an event.  You can register at your convenience (ex:  sitting at home in your PJs in the middle of the night).  

2. What if I don’t have a computer?

Staff will help you set up an account.  Once your account is set up, you may call or come in to The Center and staff will be happy to register you for programs.

3. What if a class is full?

If a class is full there will be a red “Full” button showing on My Active Center.  Please call The Center to be put on a wait list.

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Energy Management - LED Streetlight Retrofit

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1. What is the entire scope of the conversion program?

The Town will convert all town-owned streetlights to LEDs which includes 1,800 streetlights and some park and parking lot lights that aren’t already LEDs.

2. How much energy and utility budget savings will the Town get from the conversion?

The proposed project will result in a 50-80% reduction in energy usage from the current technology and significant utility and maintenance savings annually. Between the purchase of our lights and the retrofit to LED, the Town stands to save roughly $100,000 per year in maintenance and energy use. LED lights are more expensive, but can last 20 years, so the investment will be paid back by these savings and reduced maintenance costs in under 5 years

In addition to the extended lifecycle and lower replacement costs, LEDs result in reduced light pollution at night and improved and more uniform light quality. Because they use less energy, LEDs also help to reduce carbon emissions.  LEDs also make colors look brighter and more “true” to natural color. Due to the improved color rendition things appear brighter and sharper under LEDs which is why police and other safety personnel prefer LEDs.

3. What is an LED?

It is a Light Emitting Diode. Diodes are semiconductors that, in this case, convert electricity into light. A main factor that makes LED lights energy efficient is the small amount of heat that they emit compared to an incandescent bulb that release 90% of their energy in heat. For more information about LED lights visit the Department of Energy’s web page.

visit the Department of Energy’s web page

4. What type of streetlight fixtures did the LEDs replace?

Approximately 60% of our streetlights are currently High Pressure Sodium (HPS), 30% Mercury Vapor (MV), and 10% Incandescent cobrahead fixtures.

5. What does color temperature mean?

Color temperature of lighting is measured in Kelvin (K) units. When LED streetlights first came out most applications used 5,000 Kelvin, very cool or white. These were very harsh and almost bluish. Applications then moved to using 4,000K which is called “moonlight.” Several credible sources have issued opinions about the detrimental effects of 4,000K lighting, regarding its negative affect on human sleep patterns, nocturnal animal behavior, and light pollution. The Town has chosen 3,000 kelvin LED lights due to its softened yet effective color.

6. Will new LED streetlight fixtures produce unwanted spill light?

No, the new lights will reduce unwanted spill light into homes and properties as most of the light is directed downward to the street and sidewalk.  However, if a homeowner reports that there is too much light coming into their home from the new LEDs, the Town can install a houseshield on the streetlight to control unwanted light.

7. Why aren’t the lights on North Main Street and a few others converted?

National Grid owns the street lights in areas, such as North Main Street, where electricity is fed underground. There are a few privately owned street lights that the Town also doesn’t own and therefore cannot convert.

8. Does the Town use LEDs for any other fixtures?

Yes. The Town has already converted all the antique post top lighting on Main St., in the Shawsheen Village, and by the Town Offices.

9. How did the Town determine streetlight wattages?

A system of street classification (arterial, connector, and residential) was developed to determine appropriate light levels for each street. The criteria are in accordance with guidelines used by the Federal Highway Administration, MassDOT, and the Illuminating Engineering Society. However, as the scope of this project does not include moving light poles, the Town was limited to using existing pole locations throughout the Town.

10. Did the Town consider a wireless control system that would allow dimming of the streetlights?

Yes but dimming controls are not included in the project. The current cost of wireless controls added 30-40% to the overall project cost.  In addition, the National Grid streetlight tariff does not yet reflect savings from dimming so the Town wouldn’t save additional money on utility bills from dimming. However the Town is adding components to each fixture that will make the streetlights dimming control-ready so we can take advantage of the technology when the prices come down and the utility savings are guaranteed to show up on our electric bills.

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Energy Management - Palmer Solar Farm

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1. Can you provide a brief description of how solar credits work?

We agree to purchase the electricity produced at a solar field in Palmer, Massachusetts, at a cost of 10.25 cents per kilowatt hour.  We pay the solar producer each month for the electricity that was produced and sent to National Grid.  National Grid allocates credits to our accounts as we specify, at the General Service (G1) rate.  If the current G1 rate is 17 cents per kilowatt hour, then we essentially paid 10.25 cents and were credited 17 cents.  The difference between the two is our savings.

2. The total energy savings dollar amount?

I have estimated the savings, working with the solar operator at roughly $400K in year one.

3. How many departments were able to report savings and which ones?

The 7 Departments who will benefit from the solar credits are: Schools, Police, Library, Youth Services, DPW, Water, Fire, and Plant & Facilities.

4. We have two (?) electricity zones?

Yes.  Andover receives its electrical supply power from the WCMA and the NEMA zones.  See map. The 15 million kilowatt hours used by municipal government in Andover is roughly split 50-50 between the two.  WCMA is Western/Central Massachusetts Load Zone and NEMA is Northeast Massachusetts and Boston Load Zone.

5. Which zone gets the solar credits?

Solar credits can only be applied to accounts within the same load zone.  Since the solar field is located in Palmer, Massachusetts, which is in the WCMA Load Zone, those credits can only apply to our WCMA accounts.

6. Will streetlights and other non-buildings get any solar credits?

Yes.  Non-building accounts that will also receive credits are Town Street Lights and the Fish Brook Pumping Station.

7. How many buildings in the zone with the solar credits?

The 12 WCMA Zone buildings are: Andover High School, High Plain/Wood Hill, Doherty Middle, West Elementary, West Middle, Shawsheen Elementary, Public Safety Center, Memorial Hall Library, Cormier Youth Center, West Andover Fire Station, Red Spring Road Shop, and the Town House.

8. How were the savings allocated? That is, for the electricity users within a zone, were the savings distributed proportionately to the electricity bill?

Yes - The assignment of credits was distributed proportionately to the electric bill with a goal of allocating about 85% of the kilowatt usage by account.  There are some exceptions, for instance, we know that street lights will now be LED, but we will have more lights on.  That had to be calculated a little differently.  

We had plenty of credits to go around and it was more of a task to spread them out, without over-allocating, than it was to include all.  There was an effort to hit as many departments as possible.  (The solar developer has increased the amount of credits available twice, but we have limited ourselves to 6.2million kwh because we could simply have too many if we allowed more.)  We can adjust the distribution of the credits every 6 months if we wish.

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Fire Rescue

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1. Why does a fire engine come when I call for an ambulance?

All fire apparatus personnel are certified in Emergency Medical Services Basic Life Support skill sets. On many occasions the fire apparatus is closer to the medical emergency than the ambulance, so it is best to send trained and equipped personnel, who can respond as quickly as possible. On occasion, the more serious medical situations require more than just the two EMT’s that are assigned to the ambulance. So the engine or ladder personnel assist the ambulance personnel while on scene.

2. When is open air burning season?

Open air burning season is from January 15th through April 30th annually. You must purchase a burning permit to be able to burn and you must adhere to several restrictions. A burning permit costs $25.00 and can be obtained by visiting the Headquarters Fire Station located at 32 North Main Street between the hours of 8:00 am – 6:00 pm daily.

3. How do I report a leaking or broken fire hydrant?

All problems with fire hydrants can be reported by contacting the Andover Water Department at 978623-8700 during normal business hours. If it is an emergency during nights and weekends call the Public Safety Center 978-475-1281 and speak to dispatch.

4. Why are fire engines used to block lanes on the highway when there is an emergency?

The apparatus blocks one or several lanes to protect the fire and emergency personnel who are working on the scene. The apparatus serves as a barricade to prevent those who are working on scene from being struck by oncoming traffic. By blocking lanes all personnel can work more diligently which leads to more efficient operations thereby allowing the opening of lanes quicker.

5. How do I request a copy of a car fire, fire or ambulance report?

You may request a car fire or fire report by contacting the Fire Prevention Office at 978-623-8660. To request an ambulance report please call the administration office at the Central Fire Station at 978-475-1281.

6. Will I be charged for false alarms?

Yes, starting July 1, 2008, false alarms of fire will be invoiced according to the Town of Andover By-law. View the By-Law for False Alarms of Fire (PDF).

7. What is the difference between Advanced Life Support (ALS) and Basic Life Support (BLS)?

Personnel that are trained to the Advanced Life Support level are Paramedics. They have a much higher level of knowledge, skills and abilities that allow them to perform more invasive life saving measures on patients such as utilizing intravenous fluids and medications, intubations, 12 lead electrocardiogram administration and reading, as well as, various other techniques. To achieve Paramedic certification, personnel must participate in over 2000 hours of classroom and clinical time in an emergency department of a hospital.

Personnel trained at the Basic Life Support level are Emergency Medical Technicians and can perform basic triage and treatment techniques. However; if trained, many EMT’s can administer Narcan, Albuterol, Epinephrine, and aspirin to treat their patients who may require these medications.
Emergency Medical Technicians must participate in approximately 500 hours of classroom, clinical and mentoring time. Andover Fire Rescue operates two (2) Basic Life Support units 24/7/365.

8. Can I schedule a visit to the fire station or schedule fire personnel to visit us?

Yes, you may call Andover Fire Rescue at 978-475-1281 to schedule.

9. Does Andover Fire Rescue inspect child car safety seats?

Yes, Andover Fire Rescue does inspect child car safety seats. You can schedule an inspection by calling 978-475-1281 ext 4010.

10. Can I perform Community Service at the fire station or through the fire department?

Depending on the circumstances, you may be able to perform Community Service at the fire station. There are certain restrictions and all requests are handled on a case-by-case basis. You can obtain further information by contacting the Fire Chief's office at 978-475-1281.

11. Can the fire department fill private swimming pools/dunk tanks with water?

Andover Fire Rescue is prohibited from filling swimming pools.

12. Can the fire department come out and change the batteries in my smoke/carbon monoxide detector(s)?

Yes, if the smoke or carbon monoxide detector is too high for the resident to reach, they are disabled or elderly and are unable to climb on a ladder to replace the batteries

13. What does it mean when my smoke or carbon monoxide alarm chirps once every few minutes?

Typically this signals a low battery, which will need to be replaced for the device to keep working. Most hardwired smoke alarms also have a battery back up that will chirp also. They need changing too.

14. Can the fire department unlock my car if I leave my keys inside?

Andover Fire Rescue will only respond to keys locked inside vehicles if an emergency situation exists, such as a child or pet inside the vehicle or the engine is running.

15. What can I do with an old fire extinguisher?

They should be discharged of all pressure & contents and can be recycled.

16. Is it safe to throw an Ionization Smoke Alarm in household trash?

Yes, Ionization Smoke Alarms have a tiny piece of radioactive material which is used to sense smoke. This amount is harmless and can be discarded in household trash when no longer in use.

17. What can I do with an old propane cylinder?

Old propane cylinders can be recycled at a propane supplier that accepts them or the Household Hazardous waste drop day the town sponsors. A small fee may accompany the disposal of the cylinder. Do not place them for curbside recycling or trash pick up as they will not be taken.

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Health Division - Food

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1. I am thinking about opening a restaurant. How do I go about it?

To find this information, visit our Opening a Restaurant Page.

2. I want to start catering out of my home. How do I go about becoming licensed?

Catering from your home is not allowed. State regulations require that caterers work out of a licensed food service establishment.

3. I want to open a home based business that involves food sales. What do I need to be concerned about?

Operating out of your home where food service is concerned is allowed for very limited products. Only non-potentially hazardous foods can be produced in your home kitchen, under certain regulations. Foods allowed could include candy and baked goods (without custards); foods not allowed include meat and dairy products.

View State Regulations (PDF)

4. Do I need a permit to prepare and/or sell food products at a non-profit fundraising event?

Generally speaking, yes. Some foods and programs are exempt from the permitting requirements, so call the office to discuss the project at least two weeks in advance.

5. Our non-profit would like to host a chili cook-off. How do we go about it?

State guidelines and regulations do not allow for home made chili to be served in these contests because they have a great potential for making people ill. Many people cook their chili ahead of time, and do not maintain proper temperature control in the process. A cook-off could happen under certain conditions, such as the chili being prepared in an already licensed food establishment, or the chili being prepared in a central site under strict guidelines. Contact the Health Division for discussion before planning a program.

6. What are the requirements if I want to set up a mobile food cart?

In general, mobile carts must begin and end the day at a licensed food establishment, and hand washing stations and wastewater disposal will need to be addressed. Depending on your plans, you may need a hawkers and Peddlers License from the state, and a special permit from the local Police Department (for ice cream vendors). Do not purchase a cart until it has been reviewed and approved by the Health Division first.

For detailed requirements, view the State Regulations (PDF).

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Health Division - Septic System

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1. How do I get a copy of where my septic system is located on my property?

Depending on the age of the system, the Health Division may have an “as built” plan of the system, which provides measurements to system components based on fixed landmarks such as a house foundation. Call or email the office, providing your home address and we will check our records.

2. I need a Title 5 Inspector. How do I find one?

Title 5 Inspectors are licensed by the state. The company that pumps your septic tank may have someone on staff who can do the work, or they will refer you to someone they trust. For a state-wide listing of inspectors, visit the State Title 5 Inspector Listing.

3. How long is my Title 5 Inspection good for?

The inspections are good for a 2-year period, starting with the date of the inspection. If the tank is pumped each year following the inspection, then the length of time increases to 3 years. For example, if your system is inspected in June of 2013, have the tank pumped in June of 2014 and June of 2015, then the inspection will be good until June 2016.

4. My septic system failed the Title 5 Inspection. What do I do now?

If you have sewer available, you will need to connect to it; contact someone licensed as a Drain layer by the town to do that work for you. The Health Division maintains a list of drain layers; because it is always changing, contact us for the latest version.

You will need to contact a private engineer or engineering firm to design a new septic system, and they will guide you through the process. Your pumper may have someone to recommend, or speak to your friends who have had the work done before and can provide a reference. The Health Division also maintains a mailing list of engineers who desire to work in Andover (we do not license or approve them); we recommend that you obtain at least three price estimates.

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Health Division - Sewer

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1. How do I connect to the municipal sewer system?

The Health Division handles all of the permitting for sewer connections, while the Engineering Division maintains the records for sewer stubs. First, contact some Licensed Drain layers for prices; the Health Division maintains a list of drain layers which can be obtained from us.

2. Do I need an engineer to design my sewer connection?

If you are building a new structure, or if you require a pump to get the wastewater from your basement to the sewer stub, then an engineered drawing is required. If you have an existing building that can use gravity to get wastes to the sewer line, then no plans are required.

3. How can I obtain the sewer regulations and related specifications?

To find this information, visit our Sewer Information Page.

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Health Division - Tobacco

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1. Who can I call about smoking in my workplace?

You can call the Massachusetts Department of Public Health’s tobacco control center at 1-800-992-1895 and leave an anonymous message. An inspection will be conducted at the workplace and follow-up enforcement will occur if necessary.

2. I am concerned that youth may be purchasing tobacco at a store. Who can I call?

You can leave an anonymous message with the Andover Health Department at 978-623-8295, and a staff member will visit the store and investigate the matter.

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Health Division - Waste Disposal

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1. How do I dispose of unwanted needles or syringes?

State law prohibits disposal of “sharps” (lancets, needles, etc. used to puncture the skin) in household trash. The Town has drop-off kiosks at the Center at Punchard (the Senior Center) and the Public Safety Building. All sharps must be in an FDA approved red sharps container, no more than 3 quarts, before being placed into the kiosk.

For more information, view our Sharps Disposal Flyer.

Sharps Disposal Flyer (PDF).

2. How do I dispose of old medications?

There is a drug collection kiosk at the Andover Public Safety Center where you can place pills. Liquids can be placed into your trash or mixed with an absorbent and then placed into your trash. Since our rubbish is sent to an incinerator, this is a safe disposal method.

3. How do I dispose of household batteries?

Most household batteries are alkaline and can be put into the trash, but some require special handling as follows:

- Button Cell Batteries - Hearing aids, watches, etc. can be deposited in specially marked containers at Town Offices, the Municipal Services Facility at 5 Campanelli Drive, and other areas of town.

- Rechargeable Batteries -Small standard size lithium & rechargeable batteries (standard sizes) can be dropped off at the Health Division Office or at the Municipal Services Facility at 5 Campanelli Drive. 

- Car Batteries - These dry cell batteries are not accepted by the Town; they can be dropped off at any local car repair establishment.

4. I have an old mercury thermometer to dispose of. How can I do that?

Anything containing mercury (thermostats, thermometers, mercury switches) can be delivered to the Health Division Office or at the Municipal Services Facility at 5 Campanelli Drive. Fluorescent light bulbs are not accepted. The Health Division has digital thermometers to exchange for mercury ones.

5. My trash wasn’t picked up this week. Why?

The Department of Public Works handles trash disposal. Please call 978-623-8700.

6. How do I get rid of special wastes not addressed here?

View the Public Works Department's Trash Collection Guide (PDF).

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Planning Division

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1. What is the Planning Board?

The Planning Board has the responsibility to review certain proposed development projects in Town and make decisions on them in accordance with state and local bylaws. The Planning Board has five regular members and one associate member who are appointed by the Town Manager with the approval of the Board of Selectmen. Planning Board members have a variety of backgrounds and volunteer to serve on the board. They are assisted by a professional staff that work in the Planning Division at the Town Offices during the day.

2. Why did I receive a notice in the mail from the Planning Board?

If you received a notice in the mail from the Planning Board, it means that you are an abutter (as defined by law) to a proposed development that will be reviewed by the Board at an upcoming Planning Board meeting. The notice is required by state law to let you know that a public hearing is being held on the project. If you have questions about the notice that you received, please call the Planning Division's Administrative Secretary, Kathryn Forina at 978-623-8650.

3. How can I find out more about a proposed project that is before the Planning Board?

Copies of the application, plans, and supporting materials are on file at the Planning Division office located on the first floor of the Town Offices. You are welcome to review this information and may pay for copies of any information you would like to keep. The Planning Division's normal office hours are Monday through Friday from 8:00 AM to 3:00 PM.

4. How often does the Planning Board meet, and what should I expect at the public hearing?

The Planning Board regularly meets the second and fourth Tuesday of each month.

The notice you received in the mail tells you when and where the public hearing is scheduled. It is also published in the legal notice section of the Andover Townsman.

At the first hearing, the applicant will present plans and explain the proposal to the Planning Board. The Board will ask questions, generally where clarification is needed. There will be an opportunity for those in the audience to ask questions or offer opinions. Comments may also be submitted in writing to the Planning Board prior to the hearing. Any correspondence should be emailed to planning@andoverma.gov or mailed to the attention of the Planning Board at the Town Offices.

Since the Board often hears several projects in an evening, hearings last a specified period of time. At the end of this time, the hearing may be either closed or continued to a future meeting.

Occasionally, for simple projects, hearings can be completed in one night and are closed; meaning that no further testimony is taken. More often, hearings will be continued with direction given by the Board to the applicant on revisions to the plans or information that is needed. Continued hearings may be several weeks or months in the future depending on how long it takes the applicant to gather the required information and the Board's workload.

Occasionally the hearing process is delayed due to weather, the absence of a Board member or at the applicant's request. To verify that a hearing is being held on a scheduled date, you can call the Planning Division on the day of the hearing at 978-623-8650.

5. How do I get in touch with the Planning Board to make my concerns known if I cannot attend the Planning Board meeting?

Comments can be submitted in writing to the Planning Board prior to the close of the public hearing by email at planning@andoverma.gov or mailed to the attention of the Planning Board at the Town Offices.. Copies will be provided to the Planning Board members, Planning Division staff and placed in the public file. As with all testimony, it is most helpful to raise concerns early in the process.

6. Why didn't the Planning Board respond to my email or letter?

The Planning Board is subject to the Massachusetts Open Meeting Law (M.G.L. c. 30A, §§ 18-25). If members of the Planning Board respond to a communication outside of the public hearing, it could be a violation of the Open Meeting Law. All communications will be discussed and responded to during the public hearings.

7. What happens after a public hearing is closed?

After the public hearing is closed by the Planning Board, no new information can be submitted. The Board deliberates and makes a decision at a Board meeting. The Board generally either approves a plan with conditions or denies it if it does not meet Town standards. Interested individuals are welcome to attend and listen, but may not make further comments. The Board will also make its decisions on any waiver requests at this time. The decision is voted on and filed with the Town Clerk by the decision deadline.

8. Will I be notified of the decision of the Planning Board?

If you are a legal abutter to a development project who was notified of the public hearing, you will be notified by the Planning Board when their decision is filed with the Town Clerk.

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Police Department

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1. Where can I park downtown?

Check out our interactive parking map

2. What do I do if I think someone should not be driving?

When there is a concern about a person’s functional ability to operate a motor vehicle safely then it may be reported to the RMV. A valid report from anyone other than Law Enforcement or a licensed physician will trigger the need for a medical evaluation from a physician within 30 days. Information obtained directly from law enforcement or a physician is acted upon immediately.

Complete the form with as much information as possible about the person and concern as possible. We need to be able to identify the person in question within our data. All forms must be signed and dated. If completed by law enforcement, then your department’s name, telephone number and supervising officer’s signature are required. If completed by a physician, then your Massachusetts Board of Registration number is required.

3. What should I do if my credit card gets stolen?

Now you can freeze your credit, preventing additional credit being granted in your name. To learn more, view our Security Freeze Information (PDF).

4. What are the penalties for someone with a Junior Operators License (JOL)?

View our Chart of JOL Violations (PDF).

5. How can I submit a Police Incident?

You can use our Submit Incident Form to submit non-emergency information.

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Recycling

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1. When and how is curbside pickup handled?

Every other week - recyclables (glass - all colors - newspapers, magazines, junk mail, office paper, computer paper and paper board [cereal and cracker boxes], steel and tin cans, aluminum containers, Number 1 through 5 and Number 7 plastics. Cardboard is a recyclable material and will not be picked up with your trash. Please break down, flatten and fold boxes, cartons and other pieces of cardboard into 3 foot by 3 foot by 2 foot bundles. Then tie or tape them together and place next to your bin. Whole boxes will not be accepted. Styrofoam, packing peanuts, plastic bags and films are not recyclable curbside. Recycling will be collected on the same day as the trash collection. Place recycling and trash curbside by 7 a.m. on your pickup day. Trash collection is weekly and recycling is every other week.

Recycling and Trash Collection Guide (PDF)

2. What is the contact information for recycling information?

Call Republic Services at 800-442-9006.

For curbside recycling schedule and information, call 978-623-8700 or e-mail Recycle@andoverma.us.

3. What happens if there is inclement weather?

Information in regards to trash/recycling delays will be posted on the Town's website in addition to the Andover DPW Facebook and Twitter pages.

In the event of a delay in collections, a Code Red call will be placed. Code Red automatically dials all listed land line numbers along with cell phones to those that have signed up. If residents have a land line that is unlisted, we suggest you sign up so you are included in notifications.

If you have not signed up, you may do so from the Code Red website. Code Red calls are not placed if collections are on their regular schedule. CodeRed Website

4. How do I recycle computers and televisions?

The Town of Andover holds two (2) special collections each year for computers, televisions and other assorted electronics. For more information, please visit the Recycling and Trash Guide for Residents. brochure (PDF).

5. Does the town offer curbside leaf collection?

The Town will collect leaves curbside the five weeks before Thanksgiving week and the week following Thanksgiving and again in the spring the six weeks before Memorial Day weekend. Put leaves out on your regular rubbish day in barrels, boxes, or brown paper leaf bags. No plastic bags are allowed. For more information, please visit the Recycling and Trash Guide for Residents brochure (PDF).

6. Where do I find information about the compost site?

Please visit the Compost Site Page.

7. How do I dispose of Hazardous Waste?

Please refer to the HHW, Household Hazardous Waste Collection information sheet for the next Town collection. HHW Collection Information

8. Can I recycle appliances?

Large Household Appliances are not Recyclable. They include but are not limited to: refrigerators, stoves, washers, dryers, heaters, air conditioners, humidifiers/de-humidifiers, etc. Residents are responsible for their disposal. A list of Private Disposal Options is available on page 6 of the Recycling and Trash Collection Guide. In addition, check local advertisements and the yellow pages for disposal services and/or handyman services. Recycling and Trash Collection Guide (PDF)

9. How many bulky items can I recycle?

Residents are allowed one bulky item per week in their regular trash. Bulky items include: mattress and boxspring set, sofa, loveseat and chair. If you are unsure if you have a bulky item or not, you may either call 978-623-8700, or e-mail at recycle@andoverma.us .

10. Where can I get a recycling bin?

The Town of Andover supplies 18-gallon blue recycling bins at no charge to residents that receive curbside recycling pickup. These bins may be picked up at the Municipal Services Facility located at 5 Campanelli Drive. Please call ahead at 978-623-8701 or email recycle@andoverma.us to arrange for bin pickups. 

11. Does the Town of Andover provide large wheeled recycling toters for free?

The Town of Andover only provides 18 gallon blue recycling bins for free. Larger barrels or toters are not provided. Residents can use larger personal containers (such as a 30 gallon trash barrel), with total weight less than 50 pounds and Two(2) Red Recycling Stickers on the outside. Red Stickers may be obtained for free at the Water Treatment Plant, 397 Lowell St. (Rte. 133).

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Snow Removal

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1. Why is my street always plowed last and what are the Town's priorities?

The Director of Municipal Services or the designated representative shall commence snow and ice maintenance procedures based on each individual storm’s characteristics which may include but are not limited to; weather forecast, air and road temperature and expected accumulation. In the implementation of snow and ice removal and de-icing/abrasive placement on the Town’s secondary road system under these procedures, the Director of Municipal Services or the designated representative shall select the actual sequence of roads and the type of service required as provided for in this section. The Director of Municipal Services or their delegated representative shall also determine when drifting, wind velocity, and additional snow or snowstorm require that the snow and ice removal equipment be removed from the secondary roadways for reasons of hazardous visibility, a lack of progress in said snow and ice removal, or that additional clearance of the main arterials and primary roadway system be accomplished prior to the clearance of the secondary roadway system. More detailed information may be found within the Snow & Ice Maintenance Standard Operating Procedure (SOP).

Snow & Ice Maintenance SOP

2. Why is it that I see snowplows and sander trucks going past my house that are not plowing or sanding?

These trucks are driving to or from their routes. Please see our Winter Tips & FAQ's for more information.

3. Why does the snowplow driver fill up my driveway?

Snowplow drivers do not intentionally fill driveways. When plowing a road, they aim to add the excess snow to existing snowbanks, however, gaps such as an open driveway, will inevitably be filled with new snow during this process. Waiting to shovel until the end of the snowstorm will help minimize the need for repeated shoveling. We have a suggestion for shoveling to help minimize this challenge. Please visit our Winter Tips & FAQ's Brochure.

4. How is the plowing of sidewalks prioritized?

After the snowstorm subsides, sidewalk plowing begins during regular work hours as they are classified as non-emergency routes.

Sidewalks are prioritized as follows:
1. Snow removal equipment will normally begin operations after a storm has subsided where three (3) inches or more of the new snow has accumulated and the preceding priorities as stated in this section of these procedures have been completed. Snow removal equipment may operate at less than three (3) inches of new snow if the particular characteristics of a storm warrant such operations.
2. This S.O.P does not require the placement of de-icing/abrasive materials on sidewalks.
3. Snow and ice removal on the sidewalks in the downtown Central Business District will be the responsibilities of the Merchants.
Snow & Ice Maintenance SOP

5. Who is responsible for clearing sidewalks in the downtown business district?

The tenant, occupant or owner of any building in the downtown district is responsible for the clearing of the sidewalks in front of their property by 10 a.m. on any day except Sundays and holidays following a snowstorm. Please visit the Snow and Ice Maintenance SOP for further information. Snow & Ice Maintenance SOP

6. Does the Town supply residents with the sand/salt mix that is used on roads?

Yes. Between storms you may bring a bucket or pail to the Town Yard on Lewis Street and fill it at no cost. Please do not attempt to come during a snowstorm as it is too dangerous for residents to fill anything while the heavy equipment is in operation.

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Town Meeting

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1. How to place an article on the Annual Town Meeting Warrant?

A private article may be submitted for inclusion on the Annual Town Meeting Warrant on petition of ten (10) registered voters of the Town. The Warrant for the Annual Town Meeting is opened and closed by the Board of Selectmen. The Warrant is typically open from early November through late January. Please contact the Town Clerk's Office for the precise dates for the current year. Petitions for private warrant articles are submitted to the Town Clerk's Office for certification of signatures.

After the articles have been placed on the Warrant, the articles go through a series of committee and department reviews and hearings. Different boards and committees are responsible for a report at Town Meeting of their findings depending on whose jurisdiction the article will fall under.

For instance, all money articles are reviewed by the Finance Committee at hearings that take place after the closing of the Warrant. A report on their findings are given at Town Meeting when the article is addressed. Residents are welcome to attend these hearings to explain their article to the committee. More discussion will be generated on the floor of Town Meeting before any action is taken by the Town Meeting members.

2. How to place an article on a Special Town Meeting Warrant?

From time to time, the Selectmen may call a Special Town Meeting. Special Town Meetings are called for limited purposes. These meetings, because of the nature of the articles, are usually called over a shorter period of time and the Warrant is not open as long.

To place an article on an upcoming Special Town Meeting Warrant, the signatures of one hundred (100) registered voters of the Town are required, but otherwise follows the procedures above.

Voters may petition the Selectmen to call a Special Town Meeting and to insert in the Warrant all subjects specified in the petition. This requires the signatures of two hundred (200) registered voters of the Town, but otherwise follows the procedures above.

3. How to attend Town Meeting?

Town Meetings are usually held on the campus of Andover High School on Shawsheen Road in the Collins Center for the Performing Arts Auditorium. Registered voters may enter the hall after receiving a meeting member sticker from their precinct election official. Each registered voter that attends Town Meeting must have their name crossed off the voter list before he/she can enter the hall.

Those not registered to vote may attend the meeting but may not vote. They must sign in with an election official before entering the meeting. The Moderator will take a vote of the meeting to allow non registered voters to enter the hall. All non registered voters who are not Town Officials will sit in a special section of the Hall so as not to interfere with the voting process.

4. How to move a Warrant article at Town Meeting?

All warrant articles, including private warrant articles, must be moved by a registered voter on the floor of Town Meeting. Articles are taken up in the order they appear in the Warrant. For each meeting there is always a final date for voter registration to enable residents of the Town who are not already voters to register to vote so they may attend and vote at the meeting. Contact the Town Clerk's Office for voter registration details or check with this website and your local newspapers.

5. How to be recognized to speak at Town Meeting?

A voter may be recognized by standing and saying, "Mister/Madam Moderator." Before making any remarks the speaker must give his or her name and address.

6. How to Make a Motion & Amend an Article?

Amendments must be presented to the Moderator in writing (three copies). After discussion on the amendment the Moderator calls for a vote on the amendment only. If passed the original motion as amended is voted upon. Amendments to amendments are usually ruled out of order. Motions or amendments which differ materially from that printed in the Warrant must be given to the voters in writing at the time of consideration, or shown on a screen readable by all voters. Motions to table are used rarely.

Types of Motions:
• Budget questions - Questions on the budget are encouraged. A voter may address the Moderator on any line item in the finance committee report. Amendments can be offered and will be voted on individually.
• Declaring the Vote - The Moderator may decide the sense of the meeting by a voice vote. If in doubt, or, if the decision is questioned, a standing vote may be called for. Depending on the subject matter, a motion may only require a simple majority to pass, or it may require a 2/3 or even greater vote to pass.
• Privileged Motions - A speaker may be interrupted only for a point of order, a question of the legality of a motion, or a question to clarify information.
• Reconsideration - Reconsideration is rarely used and only to correct an oversight or an illegality
• Visual Displays - Voters who wish to show slides or present other visual material should make arrangements before the meeting. Contact the Town Clerk's Office for additional information.
• Adjourn / Dissolve - A meeting may adjourn to a later time and a different place, but when a meeting is dissolved it is finished. A meeting may not be dissolved until every article in the Warrant has been acted upon.
• Pro/Con Microphones - The Moderator will sometimes call for the use of Pro/Con Microphones to help organize the debate on controversial articles.
• Time Limits - A motion could be made at the opening of Town Meeting to limit the time for presentations to five (5) minutes and speakers to the article three (3) minutes (or any combination thereof). A motion for time limits is usually made to cover the entire duration of the meeting. It is generally a good idea to use this as a guide for any presentations to Town Meeting members.

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Trash

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1. When will trash be picked up?

Place trash curbside by 7 a.m. on your pick up day. Truck routes and schedules are subject to change without notice and times of pickups are not guaranteed on a weekly basis. Trash on private property will not be picked up - must be curbside. Household rubbish subject to limitation of 4 bags or barrels, no more than 50 pounds each (or the equivalent of 135 gallons) per residence.

2. How do I make a complaint?

Send all questions or grievances for solid waste and recycling to recycle@andoverma.us.

3. Where do I find information about household hazardous waste collection?

Please refer to the Household Hazardous Waste Collection brochure for the next Town collection.
Hazardous Waste Collection brochure (PDF).

4. How do I dispose of Mercury?

Mercury won’t harm you or the environment as long as it stays inside the product and is handled properly when you’re finished with it. Andover currently has two drop-off sites available, in addition to the collection at the spring and fall CRT and HHW collection events: (Health Division at Town Hall and Public Works at 5 Campanelli Drive).

Please bring any unbroken items containing Mercury to these locations, except for fluorescent tubes and compact fluorescent light bulbs (CFL). Mercury products include, but are not limited to: glass thermometers, old thermostats, blood pressure machines, barometers, rechargeable and lithium batteries.

Do not bring alkaline batteries to these locations, they are to be disposed of in your regular household trash.

Please bring your Mercury items inside an unbreakable plastic container or clear plastic sealed bag. If you think you have a large quantity of Mercury, please call 978-623-8700 - Do not transport to the collection sites! Button batteries (which contain large amounts of mercury) can be dropped off for recycling at several downtown locations. Look for boxes labeled "Recycle button batteries."

For more information on Mercury, please visit

Mercury Information Website.

5. When is leaf collection?

Leaf collection occurs over 12 weeks each year; 6 weeks in the spring and 6 weeks in the fall. Spring collection is always the 5 weeks before Memorial Day with the sixth week being the week of Memorial Day. Memorial Day week collection is delayed a day due to the Monday holiday. Fall collection occurs the 5 weeks before Thanksgiving, no collection the week of Thanksgiving, with the final week being the week after Thanksgiving.

6. Can I drop off leaves or brush anywhere in Town?

Leaves, grass clippings, and brush may be dropped off at the Bald Hill Compost Site located on High Plain Road. This site is seasonal and is usually open from early April until late November (weather permitting). Permits are required and may be purchased at the Municipal Services Facility at 5 Campanelli Drive, Monday through Friday, 8 am - 3:30 pm. These can also be purchased through our mail-in program. For more information including dates and times the site is open, please visit AndoverMA.Gov/BaldHillCompost.

Bald Hill Compost Site Information

7. How do I dispose of a Christmas tree?

Christmas Trees will be collected the same day as trash collection as your weekly bulk item (one per week). Please remove all decorations and place tree curbside with your regular trash. Trees over 7’ in height must be cut in half. Trees frozen in snow banks will not be picked up. There are no start/stop dates for collecting trees. 

Please Note: The holiday season results in the highest trash volume of the year. Trash must take priority over trees if volumes, weather or other factor threaten the completion of daily trash routes. Trees left will be picked up at a later date.

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Treasurer / Collector FAQ

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1. Is there a duplicate bill fee?

Yes, $1.00 per bill. Please pay duplicate bill fee(s) with a separate check.

2. Do you accept future-dated checks (a.k.a post-dated checks)?

Unfortunately, post-dated checks are not accepted in the office.

3. What is the period covered in the Fiscal Year?

The Fiscal Year runs from July 1st to June 30^th.

4. When are my Real Estate Taxes Due?

Tax bills are issued four times a year. The quarterly tax payments are due on the following dates: 

August 1st; November 1st; February 1st; May 1st.

To avoid interest, payment must be received in the Collector’s office by the due date. 

5. How do I obtain Tax Information for a calendar year?

To obtain information in regards to taxes or bills paid in a calendar year, please fill out this form ( Link to PDF for Request for Tax Information ) and return to the Treasurer’s Office or email to treasurer@andoverma.us .

6. Where can I make my tax payment?

Payments can be made at Town Hall during normal business hours, 8:30am – 4:30pm Monday – Friday. Payments may also be dropped into the after hours box located in front of the Town Hall entrance on Bartlet St. Payments dropped in the box after business hours will be applied on the next business day.  Checks should be made payable to the Town of Andover.

You may also mail payments to:

Town Hall
Collector’s Office
36 Bartlet St.
Andover, MA 01810

Please note postmarks are not accepted as paid dates, so be sure you leave enough time for delivery if paying by mail

Payments can also be made online at:
https://andoverma.gov/223/Collector-Treasurer

7. When are refunds issued?

Credit balances on Real Estate/Personal Property accounts will be issued at the end of the fiscal year.  Refunds will be issued to whomever is responsible for the payment that created the credit. 

Motor Vehicle Excise Tax refunds will be processed when there is a credit on the account.

8. How do I get a Municipal Lien Certificate?

You may obtain a Municipal Lien Certificate by completing a request for Municipal Lien form and mailing it to:

Office of the Tax Collector
Town of Andover
36 Bartlet St
Andover, MA 01810

You may download and print the form from this Web site /DocumentCenter/View/5334/MLC_RequestForm. (in Adobe .pdf Format)

You will need to supply the Property Address and name of the Current Owner.  A self-addressed, stamped envelope should be included with the request, if you wish the Municipal Lien Certificate to be mailed to you. 

You may also pay online here https://unipaygold.unibank.com/transactioninfo.aspx .

The cost for a Municipal Lien Certificate is $50.00 for residential properties and $100.00 for commercial. Acceptable forms of payment are: attorney's check; certified or registered check; personal check; and cash (if paid in person).

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Water Treatment

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1. Is Andover's water considered "hard" or "soft"?

The Town of Andover’s drinking water is considered a “soft water” according to the ranges set by the EPA (Environmental Protection Agency). There is no EPA drinking water standard for hardness, only set ranges to define the degree of hardness:  0 to 75mg/l is considered soft, 75 – 150 mg/l considered moderately soft, 150 – 300 mg/l considered hard, and over 300 mg/l considered very hard. Andover’s treated water is 34 mg/l hardness (also expressed as 2 grains per gallon, GPG). By definition water hardness is the total concentration of calcium and magnesium ions in the water. Hard water is not considered a contaminant, but it does retard the cleaning action of soap and can form a scale on cooking utensils, hot water pipes and heaters. “Soft water” can have corrosive tendencies, but Andover’s water is adjusted before leaving the treatment plant making it non-corrosive but also non-scale forming.

2. How do I get my water tested?

If you are an Andover Municipal Water Customer, you may have your water tested at the Water Treatment Plant Laboratory.  Customers must first contact the Lab Director/Environmental Coordinator at (978) 623-8873 or via email at kmartin@andoverma.gov for more information.

We do not test well water or businesses regardless of location.

You will be asked what specific concerns you have with water quality before we can test your water.  After a staff member has spoken with you, you will be asked to stop by the Water Treatment Plant located at 397 Lowell Street to pick-up sample collection bottles and sampling instructions.  You will be required to leave your name, address, phone number and email address for communication purposes.  No Walk-Ins will be accepted. 

Samples must be returned to the laboratory for analysis, within 24 hours of sample collection, along with a completed Chain of Custody.  We will only accept samples that have been collected in the sample bottles supplied to you.

The Water Treatment Plant will analyze water samples for the following parameters:

•    pH

•    Color

•    Turbidity 

Depending on test results and discussions with the customer, samples may be further analyzed for manganese and iron.  These tests are done as a courtesy and at no charge to residents; and analysis is performed using in-house instrumentation. 

There is a minimum two-week turn-around time from the time samples are delivered to the laboratory until a report will be issued. A sample report can be found here: View Sample Report

Residents that are known to have a partial or full lead water service line may request analysis for Lead and Copper in their water.  Testing for these analytes require specific sampling containers and instructions.  Presently, samples are sent to an outside laboratory for analysis. Samples are held at the water treatment plant until our contract laboratory can pick them up.  It may take up to four weeks for sample results to be reported to you.

Please refer to the Annual Water Quality Report for more detailed information regarding Andover’s water.

3. Where does Andover’s Water come from?

Andover’s Drinking Water comes from Haggets Pond and the surrounding 1,422 acres of watershed area. The pond is also supplemented with additional waters from Fish Brook and the Merrimack River.

4. How is Andover’s Water treated?

For more information on Andover’s water treatment process, please view our Andover Water Treatment Plant Virtual Tour on the Town’s website.

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Zoning Board of Appeals

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1. How long does the process take?

It takes approximately a minimum of 3 months from the time the application is filed with the Zoning Board to the end of the statutory appeal period (see explanation No. 9 in General Filing Requirements of when the appeal period starts). MGL Chapter 40A allows the ZBA 100 days from the date of filing a petition for a variance and 90 days from the close of the public hearing for a special permit to file a written decision with the Town Clerk.

2. Do I need a certified plot plan?

Yes, it is imperative. The majority of applications to appear before the Zoning Board deal with dimensional requirements as set forth in Section 4.1.2 (Table of Dimensional Requirements). Therefore, it is essential to submit a certified plot plan as required in No. 3 of the General Filing Requirements. Failure to submit an accurate and complete plan may disable the Board from granting appropriate relief.

3. When does the appeal period start/finish?

The appeal period starts when the written decision is filed with the Town Clerk’s office. It does not start after the vote on the night of the hearing or at the deliberation meeting after site views (see No. 9 of the General Filing Requirements).

4. Can I file for a building permit before the appeal period expires?

You may apply for a building permit prior to the expiration of the appeal period. The Building Inspectors may review your permit application prior to the appeal period expiration. However, you will not be issued a building permit until after it expires.

5. If I need relief from other Town Boards, can I file simultaneously with my zoning application?

You may file with multiple Boards simultaneously. However, you must obtain the necessary relief from all Boards and all conditions must be met in order to execute the project.

6. What are the setbacks for my zoning district?

Generally, minimum setbacks and other dimensional restrictions can be found in Appendix A, Table 2, Section 4.1.2 (Table of Dimensional Requirements) of the Zoning By-Law. Setbacks are not quoted over the telephone because each lot/project is unique. Please bring a plot plan into the office, where we’ll be happy to answer your questions.

7. Are fences subject to setback requirements?

Only if the fence is to be erected on the intersection of streets is there a setback requirement, as set forth in Section 4.1.3.2.g of the Zoning By-Law.

8. What are the allowed uses in the (insert district) zoning district?

The allowed uses for all zoning districts are found in Appendix A, Table 1, Section 3.1.3 (Table of Use Regulations). Generally, any use not specifically listed in the Table is not an allowed use and would require a petition for a variance from the Zoning Board.

9. Is this a buildable lot?

In order to determine whether a specific lot is buildable, you must bring a plot plan into the office and speak with all divisions: Health, Planning, Conservation, Zoning and Building. We cannot make such a determination by telephone.

10. How long is a variance/special permit valid?

The relief granted by the Zoning Board as a variance is valid for 1 year and as a special permit for 2 years from the date the written decision is filed with the Town Clerk. An extension may be granted once, upon application to the ZBA prior to the expiration of either the variance/special permit, for a maximum of 6 months (see #12 of the General Filing Requirements).

11. How do I make my concerns known if I cannot attend the Zoning Board meeting?

Comments can be submitted in writing to the Zoning Board prior to the close of the public hearing by email at zoning@andoverma.gov or mailed to the attention of the Zoning Board at the Town Offices, 36 Bartlet St., Andover, MA 01810. Copies will be provided to the Board members and placed in the public file. As with all testimony, it is most helpful to raise concerns early in the process.

12. Why didn't the Zoning Board respond to my email or letter?

The Zoning Board is subject to the Massachusetts Open Meeting Law (M.G.L. c. 30A, §§ 18-25). If members of the Zoning Board respond to a communication outside of the public hearing, it could be a violation of the Open Meeting Law. All communications will be discussed and responded to during the public hearings.